Everything you need to know for your first trip with a smart Blue-bike
Recently, Blue-bike has introduced locations with a smart lock. That is a lock that you can open through the app or with your Blue-bike or MOBIB card. So, you no longer open the lock with a key from the key distributor.
For Blue-bikes equipped with a key lock, you still have to go to the key distributor with your Blue-bike or MOBIB card. The app shows you which locations have smart locks and which locations are equipped with a key distributor - or a combination of the two. You can also recognize the Blue-bikes with a smart lock by the QR code on the handlebar.
Let us just list everything again for you.
Renting a Blue-bike with a usual lock (key lock)
To rent a bicycle with a key lock you need a Blue-bike card, voucher or a MOBIB card. Follow the instructions on the key distributor’s screen. You will be assigned a bicycle key. Take the key from the machine and look for the bicycle with the corresponding number. The bicycle number can be found on the back mudguard. For bikes equipped with a key lock, you can rent two bikes at a time.
Renting a Blue-bike with a smart lock
A bicycle equipped with a smart lock cannot be opened with a physical key. There are 3 ways to open the smart lock:
1) Through the app
First, tap the bike seat of an available Blue bike equipped with a smart lock to wake the bike from its sleeping mode. You'll hear a beep. Open the Blue-bike app and scan the QR code on the handlebar sign. You hear a series of beeps. The lock pops open. You can now start cycling. Do you hear a long beep when you ‘wake’ the Blue-bike from its sleeping mode and do you see a red light on the lock? Then the Blue-bike is not available. Try waking up another Blue-bike.
2) With your Blue-bike card or MOBIB card
First, tap the bike seat of an available Blue bike equipped with a smart lock to wake the bike from its sleeping mode. You'll hear a beep. Hold your card close to the card reader of the smart lock. You hear a series of beeps. The lock pops open. You can now start cycling. Do you hear a long beep when you ‘wake’ the Blue-bike from its sleeping mode and do you see a red light on the lock? Then the Blue-bike is not available. Try waking up another Blue-bike.
3) Through a voucher
To rent a bike that is equipped with a smart lock with a voucher, you need to use the app. When you use the app for the first time, you can enter a voucher code on the home screen. When you are already logged in, you should first log out. When you open the app again, you will be able enter the voucher code. Then, tap the bike seat of an available Blue bike equipped with a smart lock to wake the bike from its sleeping mode. You'll hear a beep. Scan the QR code on the handlebar sign with your app. You hear a series of beeps. The lock pops open. You can now start cycling.
For bikes equipped with a smart lock, you can only rent one bike at a time.
Return a Blue-bike - end the ride
Whether it concerns a Blue-bike with a key lock or a smart lock, you will always have to return the Blue-bike to a Blue-bike location.
For a Blue-bike with a key lock you park the bike at the Blue-bike location and you put the key back in the key distributor. The machine will open after you have scanned your key tag -the black tag on the key- at the machine. For a Blue-bike with a smart lock you lock the bike manually after returning it to the Blue-bike location. To do this, you tilt the handle on the lock toward the bike and then push the handle down. The smart lock detects that your bike has been locked at the Blue-bike location and your ride will automatically end. Please note that your ride will only be ended when the bicycle is at the location, not when it is outside the location and the lock has been closed. So, it's possible to lock your Blue-bike with a smart lock while using it. In that case, the time count of your ride will continue and will only end when you lock the smart lock at the Blue-bike location.
Report a defect
For a bicycle equipped with a usual lock (key lock)
Go to the key distributor and follow the on-screen instructions to report a defect. To be able to do this, you must first return your key. If you are more than 1.5 km away from the Blue-bike location and you cannot return the bike, you can call Ethias Assistance for assistance on 011 28 28 28.
For a bicycle equipped with a smart lock
You can only report a defect for the last bike you rented and as long as no other user has used this Blue-bike in the meanwhile. Make sure that the bike has been returned to the Blue-bike location and that the ride has been ended. Open the app and click on the wrench icon. Scan the QR code on the handlebar sign or enter the bicycle number that you find below the QR code. Follow the instructions in the app. If you are more than 1.5 km away from the Blue-bike location and you cannot return the bike, you can call Ethias Assistance for assistance on 011 28 28 28.
Become a member
Currently you cannot become a member through the app. To become a Blue-bike member you still have to register on the website through this link.
Log in to the app
In order to use the app, you have to be a Blue-bike member. You can currently only become a member via the website through this link.
The first time you use the Blue-bike app you have to go through the login procedure. This is done in only 2 steps. In the first step, we check your email address and the password that you chose when you became a member. In the second step, we ask you to confirm your mobile number.
If you have forgotten your password, you can create a new password through this link.
Renting a bicycle with a smart lock costs as much as renting a bicycle with a key lock. You can consult our rates here.
An overview of rides that you make with Blue-bikes with smart locks and with key locks can be found in the app. You can also find a complete overview of your rides on your usual online Blue-bike account via my.blue-bike.be.
More questions? Check our FAQ on www.blue-bike.be. If you do not find the answer to your question, please send us an email at email@example.com. Suggestions and comments on the app or the operation of the smart lock are also more than welcome!
We wish you a lot of cycling fun!