How does Blue-bike work?
Blue-bike is a bike-sharing system with more than 3,500 city bikes and e-bikes spread across over 300 locations in Belgium. With a Blue-bike account, you have access to all of these locations and bikes.
Download the Blue-bike app, create an account, choose a tariff plan and register your payment method. Start, pause and end your ride via the app.
You must be aged 18 or over to create an account. To use the bikes via a membership held by your parent or guardian, you must be aged 14.
With your Blue-bike account, you can rent two bikes at a time. With a voucher, you can rent one bike.
All bicycles are equipped with a digital lock which you unlock via the Blue-bike app. You need a smartphone with a Bluetooth and internet connection.
App & digital lock
Open the app, click on Locations, click the Blue-bike location on the map, select your bike and follow the instructions.
Yes, you can pause your ride as often as you like. Your bike stays yours and your rental time continues to run. Open the app, click on Lock your bike, then Pause ride.
Return your Blue-bike to a rental location, open the app, click on Lock your bike, then End ride. Follow the instructions and check whether the ride has ended.
Make sure Bluetooth is turned on and you are by the right bike. Try again, close the app and restart. Still having problems? Text BLUE + location + problem for free to 8686.
Vouchers
A voucher is a single ticket that allows you to rent a Blue-bike for one time for 24 hours.
Purchasing vouchers is intended for business customers. As a private individual, you can purchase a voucher via MaaS providers such as Olympus Mobility or KBC Mobile.
Yes, corporate clients can purchase e-bike vouchers. A city bike voucher cannot be used for an e-bike, but vice versa is possible.
E-bike
Yes! You can find e-bikes in Ghent, Leuven, Antwerp, Ostend, Kortrijk, Bruges and Vilvoorde, among other places. You can recognise e-bike locations by the pink lightning bolt in the app.
The assistance kicks in automatically when you start pedalling. You cannot adjust the assistance level yourself. You can also continue cycling with a flat battery.
In the app, you can see the battery percentage and estimated range when you select an e-bike location.
Rates & account
Ticket for a single use, Member for regular cycling (€12/year), Member Plus for daily commuters (€35/month). You can switch at any time in the app.
In the app: go to My Account > My Rariff. There, you can choose a different plan.
In the app: My Account > Manage account > Cancel tariff plan. Please note: cancellation is final.
Go to my.blue-bike.be/login, enter your email address and click on Forward. You will receive an email to reset your password.
Damage & theft
After your trip, you can report a defect via the app. If you end your trip and report a defect within 4 minutes, we will not charge any fees.
Please send us the official report as soon as possible via politie.be. Inform us via info@blue-bike.be to avoid high costs.
Contact Ethias's free bicycle assistance. They will take you to the Blue-bike location or the hospital for free.
Billing & payment
Bancontact, Payconiq, MasterCard, Visa and Maestro.
After ending your ride, you will receive a confirmation email with an overview of the start and end location, bike type, duration and cost.
Please settle the outstanding charge via bank transfer (IBAN: BE74731015164307) using your customer number as the reference. Afterwards, please contact our customer service.
Cargo bike
Yes. In Leuven, Kessel-Lo, Heverlee and Wijgmaal, Blue-bike cargo bikes are available at 34 locations. You rent them just like a regular Blue-bike via the app.
You can find all active cargo bike locations in the Blue-bike app, recognisable by a separate cargo bike pin. They are currently located in Leuven, Kessel-Lo, Heverlee and Wijgmaal.
No. In the app you can see which cargo bikes are currently available.
No. With your selected Blue-bike formula you can rent city bikes, e-bikes and cargo bikes. With Member Plus you pay the same rate for a cargo bike as a Member.
No. The ride can only be ended at the location where you picked up the cargo bike.
No, that is currently not possible.
We are starting the roll-out in Leuven and will evaluate the usage extensively. There are no current plans for other locations.