Bike breakdown whilst out cycling? Call Ethias for assistance
What to do if you suffer a breakdown with a Blue-bike? When you are more than 1.5 kilometres away from the Blue-bike point, you can use the free bike assistance by Ethias. Find out below how and in which case to use it.
When Am I Entitled to Ethias Assistance?
In the event of a defective Blue-bike due to a traffic accident or bicycle breakdown, Ethias Assistance organizes and pays for the towing of the bicycle and the return of the cyclist to the local Blue-bike point if:
- you are in Belgium with your Blue-bike,
- you are more than 1.5 km away from the Blue-bike point,
- due to a failure (mechanical or electrical), you are prevented from continuing to ride safely (such as a flat tyre, failing lights, a key that cannot be removed from the lock, ...)
- or in case of an accident with the Blue-bike resulting in a damaged Blue-bike.
If you are seriously injured and need hospitalization, the transport costs to the hospital and to your home afterwards will be borne by Ethias upon presentation of a medical certificate. Please note:
- You are only entitled to assistance if you are in possession of the key of the Blue-bike. Theft or loss of the key is not covered by the insurance.
- When you call the Ethias assistance service for pick-up, you need to stay with the Blue-bike yourself.
- Ethias will not intervene financially if the Blue-bike or yourself are returned by another person.
How To Use Ethias assistance?
- Call Ethias on 011/ 28 28 (or +32 4 220 3040 for a French-speaking service) and provide the following details:
- bike number (on the back of the mudguard)
- name and surname
- location of accident or bicycle breakdown
- description of accident or bicycle breakdown
- your mobile number
Afterwards, please send an email to firstname.lastname@example.org so that we can close your unfinished ride.