Frequently Asked Questions

If there's anything wrong with your bike, please notify a 'bike point' employee, or put the key back in the key distributor and mark the bike as 'defect' - instructions on how to do this are on the key distributor display. You can also e-mail us here; be sure to include the number of your Blue-bike. 

If your Blue-bike broke down and you're too far to walk back to the 'bike point', you can call Ethias for free assistance: Click here to learn how.

There are a many locations all over Belgium. You can find detailed information here.

Yes, with 1 Blue-bike card you can hire up to 2 Blue-bikes at the same time. They can be brought back separately thanks to the key-pen that can be read at the key distributor. 

No, Blue-bikes must be brought back to the original location. If you return it elsewhere, you will be charged an extra fee. You can find the exact rates here. 

Click here or go to the app to find each description of the  Blue-bike location. At train stations this is indicated by the signs 'fietspunt' or 'point-vélo' ('bike point'). Dowload our app for Android or iOS.

You can cancel your subscription by logging into your online account and then clicking on ‘Membership Card’. Then carry out the ‘Cancel subscription’ action, which will cancel your subscription. If you are not sure that your subscription was successfully cancelled, please send us an e-mail.

Your subscription is automatically renewed annually, so you don’t have to do anything at all. After one year, you will be asked to pay 12 euro again (the cost of your membership) and you can simply continue to cycle.

Blue-bike and other bike share schemes are complementary. Blue-bike is mostly used for journeys within another city or municipality and especially interesting if you would like to use a bike longer than half an hour. Blue-bike also isn't limited to one city.  Being a Blue-bike member, you'll be able to rent a bike on more than 60 locations. 

You need a Blue-bike card, a MOBIB card or a voucher to borrow a Blue-bike. Follow the instructions on the terminal.

Your ride time keeps running so you should return the key as soon as possible. Your ride will be closed by return of the key. You won't come back to this location? Send the key by post (by registered mail!) to the bike point. Send an e-mail to info@blue-bike.be for the correct address.

In most cases, an empty machine also means an empty bicycle parking. It is possible, however, that all the bikes in the bicycle parking have been lent, but that the users have not yet collected them. It is also possible that defective bicycles are still temporarily in the racks. If you believe that the machine is defective, however, please contact us as soon as possible!

In case of an exceptional defect you can send a text message to the number that’s mentioned near the key distributor (Blue + location + problem to 8686). We will do what's necessary. If the defect persists, you can ask for help at the bike point. Is the bike point closed? In this case you leave the key in the key box. This blue box looks like a mail box and is usually situated on the bike rack or close by (when there is no blue key box, you have to leave the key in the mail box from the bike point). Always send an e-mail afterwards to info@blue-bike.be with the reason, your client/card number and the time and location to be sure that the ride is closed correctly (without a valid reason the ride time will not be modified). It is never allowed to return the key to a different location than the one where you borrowed the bike (not in another key distributor nor in another bike point).

Absolutely. After a 24h rent the rates are raised. 

No, it's not possible to reserve a Blue-bike. We do monitor the availability so we can make sure there are enough Blue-bikes. If you'd like to make a reservation for tourist bicycles, you can get in touch with other bike services for their tourist offer. Click per location: www.fietspunten.be

Yes. A Blue-bike subscription will cost you 12 euros per year. Once you're a member, Blue-bike is quick and easy. 

If you're older than 18 years of age, you can purchase a Blue-bike subscription. You can use the Blue-bikes from the age of 14. 

You pay per day (per 24 hours). After the 24 hoursyou pay an extra €3,15. After 48 hours, you'll pay €5 extra. After 72 hours, 10 euros. For details click here. 

Blue-bike is mostly used by Belgian residents or by people who visit Belgium frequently since it is not possible renting a blue-bike without buying a one-year subscription. If you are frequent visitor you can register even if your address is abroad. If you’ll be visiting Belgium for a shorter time, we advise you to rent a bike at another bike service that provides rents for shorter periods. You'll find more information about other bike services here. 

The automatic key distributor is available 24/7. Once you're a Blue-bike member you can hire a Blue-bike at any time. 

If you have any problems, you can be helped by a 'bike-point' employee. You'll find the opening hours per location here. Generally, this is between 7 AM and 7 PM. 

You can become a member of Blue-bike in two ways: online via our website, or in one of our bike points. Be sure to check the opening hours if you want to register via the bike point. You will pay a fee of 12 euro for an online registration, and for a registration in one of the bike points you will pay 18.30 euro: 12 euro for the membership and 6.30 euro for two vouchers that you receive on the spot. You can therefore immediately borrow a Blue-bike, in anticipation of receiving your Blue-bike card, when you register via the bike point.

Log onto this website with your user account (e-mail address) and your chosen password. There you'll be able to change your account details. Would you like to change your payment details? Change them online and send us your new mandate (this mandate will be created automatically after changing the details) to info@blue-bike.be mentioning your client number. 

Your vouchers can only be used once your account has been approved. When this is done, you will receive an e-mail from us.

Your username is your e-mail address. Did you forget your password? Fill in your e-mail address and click 'forgot password'. You'll receive an e-mail with new instructions. Good luck! 

Just log on with your e-mail address and your chosen password. Click 'next', choose your type of membership and complete your subscription. If you still don't manage to complete your subscribtion, let us know. 

It is normal that your vouchers (the number combination with which you can start a trip at the machine) are not added to your account immediately. This can take a few weeks. Have you still not received any voucher codes after one month? In this case, please send us an e-mail, so that we can check what may have gone wrong.

Of course, in case of loss or theft you can block your card yourself by logging into our website. Then click on ‘Membership Card’, and you will see three icons displayed. The play / pause button can be used to block / unblock your card. Good luck!

No. Unfortunately, it is not possible to link two cards to one account, but it is possible to borrow two bikes with one card. Do you still need two cards? In this case, you can create a second account. Be aware, however, that you can only register once with the same e-mail address.

You can link your MOBIB card to your subscription yourself by logging into your online account (www.blue-bike.be). When you are logged in, click on ‘Membership Card’ at the top. Then click on the two arrows (‘request duplicate’), where you can either order a new card, or link a MOBIB card. In order to link your MOBIB card, you must enter all 19 digits of your MOBIB card consecutively. If you don’t succeed immediately, you may also mail us your MOBIB card number, and we will arrange this for you.

It should take a maximum of 5 working days to receive your card after your online registration. If you're registering outside Belgium, it could take longer. 

If you chose to pay by direct debit, your card will be sent after we've received your signed mandate on info@blue-bike.be or by mail. Please inform us if you have not received your card in 5 working days.

Your membership will be renewed automatically (per year). If you would like to end your subscription, it should be done at least two weeks before your membership finishes.You can end your subscription by sending an e-mail to info@blue-bike.be. You'll receive a comfirmation e-mail.

You can still keep on using Blue-bike til the end of your subscription. 

Make sure you have the right code through your partner organisation or promotion. You can use it while registering. The complimentary journeys will be automatically added to your account. Your invoice will show that these journeys haven't been charged.

Your card may be blocked because something went wrong with your payment.  In this case you should have received an e-mail from Blue-bike to fulfil the payments. Please get in touch with us if there's another problem.

No, to make the Blue-bike system quick and easy, there are no extra features to hire. On the back of the Blue-bike there is a handy basket where you can put your laptop or shopping bag. Therefore it is technically impossible to provide children seats or bike bags.

The standard Blue-bike is a city bicycle with either 3 or 7 speeds, depending on the terrain (flat or hilly) and a basket on the back. The height of the saddle can be changed easily. 

Yes, there are even two locks: a wheel lock and a cable lock. 

No, this is unfortunately not possible. Due to the fact that we invoice a large number of small amounts every month, it is impossible for us to follow-up on this correctly. For this reason, direct debit is the best option. In this way, you also avoid reminders. If you disagree with the amount on your invoice, please send us an e-mail. We will then review this before the direct debit is processed.

No, unfortunately it is not possible to pay by credit card. For this reason, we ask members who paid by credit card in the past to transfer the money manually with the mentioned structured communication. Members in this situation can also switch their payment method to direct debit. You can easily change your payment method to direct debit on your personal online account, see https://my.blue-bike.be/login. 

You'll be e-mailed a monthly invoice with an overview of your incurred journeys. You can log on with your e-mail address and chosen password to review your usage at any time.

It's important to end your bike hire correctly. The key always has to be brought back to the key distributor. You journey will only be completed after returning the key to the key distributor. 

It's important that the electronic key does not get left behind in the blue 'keybox'. If this happens your rental will not be ended correctly.  The 'keybox' is a seperate box only to be used in case of a defect key distributor. After leaving your key in the keybox, send us an e-mail (info@blue-bike.be) so we can complete your journey correctly. We don't want you to be charged more than you should. 

Have you got other questions about your invoice? Let us know and we will get back to you as soon as possible.

You largely determine this yourself. You pay a fixed rate of 12 euro for your membership every year. In addition, you pay the costs for the bike trips you made on a monthly basis. You always pay a fixed rate per 24-hour period. In Brussels, for example, you pay 3.15 euro for the first 24 hours; in Leuven the rate is 1.15 euro for the first 24 hours. You can review all the rates here. Please note, however, that other rates apply after 24 hours. Return your bike therefore to its original location in time!

Your Blue-bike subscription is automatically renewed, to make sure you can keep on using Blue-bike. You can terminate your subscription up to two weeks before renewal. The non-payment of an invoice when you did not use Blue-bike, but did create a membership is not a valid termination of your subscription. You will still have to pay the membership fee if you did not cancel your membership on time. You can terminate your membership via your online account, or by sending an email to info@blue-bike.be.

It's important to finish your journey correctly. If you hired a Blue-bike through the automatic key distributor the key needs to go back in there after returning your bike. Only this way your journey is completed correctly.

The keybox is a separate box only there for leaving the key in case of a defect key distributor. In this case, send us an e-mail so we can manually complete your journey. 

Does your bike have a defect? If you are near the Blue-bike point, you can return the bike. You can report the problem via the key distributor and get a new bike free of charge if the bike was returned within 15 minutes.

If you are more than 1.5 km away from the Blue-bike point, you can make use of Ethias' free Blue-bike assistance:

- Call Ethias on 011/28 28 28

- Mention the policy number: 45.338.256

- Mention your Blue-bike card number

- Mention the bike number (is located at the rear mudguard)

More information about the assistance of Ethias can be found here.

Let us know as soon as possible. You'll need to give us the number of your Blue-bike, which is written on the back of the Blue-bike.
Unfortunately, you'll have to pay the cost of a new key, in accordance with our general conditions.

Firstly, please block your card to make sure no one uses your Blue-bike card. You can block your card by logging on to the website with your e-mail address and your password. Once logged on you'll find the possibility to block the card and to apply for a new one.

If your Blue-bike gets stolen please report it at a police station and send an e-mail to info@blue-bike.be. Send the official report and your Blue-bike key to: Blue-bike, Postbus 113, 2018 Antwerpen Centraal Station. Please let us know as soon as possible. You will have to pay a fee, see here. If you don't send us an official report and/or your Blue-bike key, you'll have to pay the price of a new Blue-bike (see rates).