Frequently Asked Questions

If there's anything wrong with your bike, please notify a 'bike point' employee, or put the key back in the key distributor and mark the bike as 'defect' - instructions on how to do this are on the key distributor display. You can also e-mail us here; be sure to include the number of your Blue-bike. 

If your Blue-bike broke down and you're too far to walk back to the 'bike point', you can call Ethias for free assistance: Click here to learn how.

There are a many locations all over Belgium. You can find detailed information here.

Yes, with 1 Blue-bike card you can hire up to 2 Blue-bikes at the same time. They can be brought back separately thanks to the key-pen that can be read at the key distributor. 

No, Blue-bikes must be brought back to the original location. If you return it elsewhere, you will be charged an extra fee. You can find the exact rates here. 

Click here or go to the app to find each description of the  Blue-bike location. At train stations this is indicated by the signs 'fietspunt' or 'point-vélo' ('bike point'). Dowload our app for Android or iOS.

Blue-bike and other bike share schemes are complementary. Blue-bike is mostly used for journeys within another city or municipality and especially interesting if you would like to use a bike longer than half an hour. Blue-bike also isn't limited to one city.  Being a Blue-bike member, you'll be able to rent a bike on 57 locations. 

You need a Blue-bike card, a MOBIB card or a voucher to borrow a Blue-bike. Follow the instructions on the terminal.

Your ride time keeps running so you should return the key as soon as possible. Your ride will be closed by return of the key. You won't come back to this location? Send the key by post (by registered mail!) to the bike point. Send an e-mail to info@blue-bike.be for the correct address.

In case of an exceptional defect you can send a text message to the number that’s mentioned near the key distributor. We will do what's necessary. If the defect persists, you can ask for help at the bike point. Is the bike point closed? In this case you leave the key in the key box. This blue box looks like a mail box and is usually situated on the bike rack or close by (when there is no blue key box, you have to leave the key in the mail box from the bike point). Always send an e-mail afterwards to info@blue-bike.be with the reason, your client/card number and the time and location to be sure that the ride is closed correctly (without a valid reason the ride time will not be modified). It is never allowed to return the key to a different location than the one where you borrowed the bike (not in another key distributor nor in another bike point).

Absolutely. After a 24h rent the rates are raised. 

No, it's not possible to reserve a Blue-bike. We do monitor the availability so we can make sure there are enough Blue-bikes. If you'd like to make a reservation for tourist bicycles, you can get in touch with other bike services for their tourist offer. Click per location: www.fietspunten.be

Yes. A Blue-bike subscription will cost you 12 euros per year. Once you're a member, Blue-bike is quick and easy. 

If you're older than 18 years of age, you can purchase a Blue-bike subscription. You can use the Blue-bikes from the age of 14. 

You pay per day (per 24 hours). After the 24 hoursyou pay an extra €3,15. After 48 hours, you'll pay €5 extra. After 72 hours, 10 euros. For details click here. 

Blue-bike is mostly used by Belgian residents or by people who visit Belgium frequently since it is not possible renting a blue-bike without buying a one-year subscription. If you are frequent visitor you can register even if your address is abroad. If you’ll be visiting Belgium for a shorter time, we advise you to rent a bike at another bike service that provides rents for shorter periods. You'll find more information about other bike services here. 

The automatic key distributor is available 24/7. Once you're a Blue-bike member you can hire a Blue-bike at any time. 

If you have any problems, you can be helped by a 'bike-point' employee. You'll find the opening hours per location here. Generally, this is between 7 AM and 7 PM. 

Log onto this website with your user account (e-mail address) and your chosen password. There you'll be able to change your account details. Would you like to change your payment details? Change them online and send us your new mandate (this mandate will be created automatically after changing the details) to info@blue-bike.be mentioning your client number. 

Your username is your e-mail address. Did you forget your password? Fill in your e-mail address and click 'forgot password'. You'll receive an e-mail with new instructions. Good luck! 

Just log on with your e-mail address and your chosen password. Click 'next', choose your type of membership and complete your subscription. If you still don't manage to complete your subscribtion, let us know. 

It should take a maximum of 5 working days to receive your card after your online registration. If you're registering outside Belgium, it could take longer. 

If you chose to pay by direct debit, your card will be sent after we've received your signed mandate on info@blue-bike.be or by mail. Please inform us if you have not received your card in 5 working days.

Your membership will be renewed automatically (per year). If you would like to end your subscription, it should be done at least two weeks before your membership finishes.You can end your subscription by sending an e-mail to info@blue-bike.be. You'll receive a comfirmation e-mail.

You can still keep on using Blue-bike til the end of your subscription. 

Make sure you have the right code through your partner organisation or promotion. You can use it while registering. The complimentary journeys will be automatically added to your account. Your invoice will show that these journeys haven't been charged.

Your card may be blocked because something went wrong with your payment.  In this case you should have received an e-mail from Blue-bike to fulfil the payments. Please get in touch with us if there's another problem.

No, to make the Blue-bike system quick and easy, there are no extra features to hire. On the back of the Blue-bike there is a handy basket where you can put your laptop or shopping bag. Therefore it is technically impossible to provide children seats or bike bags.

The standard Blue-bike is a city bicycle with either 3 or 7 speeds, depending on the terrain (flat or hilly) and a basket on the back. The height of the saddle can be changed easily. 

Yes, there are even two locks: a wheel lock and a cable lock. 

No, unfortunately it’s temporarily not possible to pay by credit card. For this reason, we ask members who paid by credit card in the past to transfer the money manually with the mentioned structured communication. Members in this situation can also switch their payment method to direct debit. Fill out this form then and send it to info@blue-bike.be.

You'll be e-mailed a monthly invoice with an overview of your incurred journeys. You choose your means of payment during your registration; either by direct debit or by credit card. You can log on with your e-mail address and chosen password to review your usage at any time.

It's important to end your bike hire correctly. The key always has to be brought back to the key distributor. You journey will only be completed after returning the key to the key distributor. 

It's important that the electronic key does not get left behind in the blue 'keybox'. If this happens your rental will not be ended correctly.  The 'keybox' is a seperate box only to be used in case of a defect key distributor. After leaving your key in the keybox, send us an e-mail (info@blue-bike.be) so we can complete your journey correctly. We don't want you to be charged more than you should. 

Have you got other questions about your invoice? Let us know and we will get back to you as soon as possible.

It's important to finish your journey correctly. If you hired a Blue-bike through the automatic key distributor the key needs to go back in there after returning your bike. Only this way your journey is completed correctly.

The keybox is a separate box only there for leaving the key in case of a defect key distributor. In this case, send us an e-mail so we can manually complete your journey. 

Let us know as soon as possible. You'll need to give us the number of your Blue-bike, which is written on the back of the Blue-bike.
Unfortunately, you'll have to pay the cost of a new key, in accordance with our general conditions.

Firstly, please block your card to make sure no one uses your Blue-bike card. You can block your card by logging on to the website with your e-mail address and your password. Once logged on you'll find the possibility to block the card and to apply for a new one.

If your Blue-bike gets stolen please report it at a police station and send an e-mail to info@blue-bike.be. Send the official report and your Blue-bike key to: Blue-bike, Postbus 113, 2018 Antwerpen Centraal Station. Please let us know as soon as possible. You will have to pay a fee, see here. If you don't send us an official report and/or your Blue-bike key, you'll have to pay the price of a new Blue-bike (see rates).