Frequently Asked Questions

If there's anything wrong with your bike, please notify a 'bike point' employee, or put the key back in the key distributor and leave a 'defect' message - instructions on how to do this are on the key distributor display. You can also e-mail us here; be sure to include the number of your Blue-bike. 

If your Blue-bike broke down and you're too far to walk back to the 'bike point', you can call Ethias for free assistance: Click here to learn how.

This is possible at 47 Belgian train stations. You can find detailed information here.

Yes, with 1 card you can hire up to 2 Blue-bikes at the same time. They can be brought back separately thanks to the key-pen that can be read at the key distributor. 

No, Blue-bikes must be brought back to the hire location. If you return it elsewhere, you will be charged an extra fee. You can find this here. 

You find instructions to find the Blue-bike point per location here or on our handy applicaton. In general, in the station, you follow the signs for 'fietspunt' or 'point-vélo' ('bike point'). Dowload our app for Android or iOS.

Blue-bike and other bike share schemes are complementary. Blue-bike is for a journey within another city or municipality and especially interesting if you would like to use a bike longer than say half an hour.

You need a Blue-bike card, a MOBIB card or a voucher to borrow a Blue-bike. Follow the instructions on the terminal.

Your ride time keeps running so you should return the key as soon as possible. Your ride will be closed by teturn of the key. You won't come back to this location? Send the key by post (by registered mail!) to the bike point. Send an e-mail to info@blue-bike.be for the correct address.

In case of an exceptional defect you can send a text message to the number that’s mentioned near the key distributor. We will do what's necessary. If the defect persists, you can ask for help at the bike point. Is the bike point closed? In this case you leave the key in the key box. This blue box looks like a mail box and is usually situated on the bike rack or close by (when there is no blue key box, you have to leave the key in the mail box from the bike point). Always send an e-mail afterwards to info@blue-bike.be with the reason, your client/card number and the time and location to be sure that the ride is closed correctly (without a valid reason the ride time will not be modified). It is never allowed to return the key to a different location than the one where you borrowed the bike (not in another key distributor nor in another bike point).

Absolutely. The rate is per 24 hours from the time of hiring.

No, it's not possible to reserve a Blue-bike. We do monitor the availability so we can make sure there are enough Blue-bikes. If you'd like to make a reservation for tourist bicycles, you can get in touch with the same people who maintain the Blue-bikes for their tourist offer. Click per location: www.fietspunten.be

Yes. Once you're a member, Blue-bike is quick and easy. 

If you're older than 18 years of age, you can purchase a Blue-bike subscription. You can use the Blue-bikes from the age of 14. 

You pay per day (per 24 hours). After the 4th day you pay an extra €5 per day on top of the daily rate of €3. For details click here. 

Blue-bike is for Belgian residents or people who visit Belgium frequently. If that is the case you can register even if your address is abroad. If you’ll be visiting Belgium for a shorter time, we direct you to the other bicycles you can rent on all our locations by the same people who maintain Blue-bike. You can contact them according to the location you will visit, click here on the right: http://www.fietspunten.be/

The automatic key distributor is available 24/7. Once you're a Blue-bike member you can hire a Blue-bike anytime. 

If you'd rather be helped by a 'bike-point' employee, this is possible during their opening hours. You'll find the opening hours per location on the 'find locations' page. Generally, this is between 7 AM and 7 PM.

Log-in on this website with your e-mail address and your chosen password, there you can change your account details.

Your username is your e-mail address. Did you forget your password? Fill in your e-mail address here and click 'request password'. It will be e-mailed to you.

Just log in with your e-mail address and your chosen password. Click 'next', choose your type of membership and complete your subscription.

It should take a maximum of 5 working days to receive your card after your online registration. If you're registering outside Belgium, it could take longer. 

If you chose to pay by direct debit, your card will be sent after we've received your signed mandate on info@blue-bike.be or through the post. Please inform us should you not have received your card in 5 working days.

Your membership is renewed automatically. If you wish to terminate it, please do this at least two weeks before your membership finishes. You can do this by logging on to the website with your e-mail address and your chosen password. You'll then receive a comfirmation e-mail.

You can still keep on using Blue-bike til the end of your membership.

Make sure you have the right code through your partner organisation or promotion and use it while registering. The complimentary journeys will be automatically added to your account. Your invoice will show that these journeys haven't been charged.

Your card may be blocked because something went wrong with your payment. In which case you should have received an e-mail from Blue-bike. Please get in touch with us if there's another problem.

No, to make the Blue-bike system quick and easy, there are no extra features to hire. On the back of the Blue-bike there is a handy basket where you can put your laptop or shopping bag.

The standard Blue-bike is an Oxford city bicycle with either 3 or 7 speeds, depending on the terrain (flat or hilly) and a basket on the back. The height of the saddle can be changed easily. On 5 locations there are electric bicycles. 

Yes, there are even two locks.

You'll be e-mailed a monthly statement. You choose your means of payment during your registration; either by direct debit or by bank card. You can log-in with your e-mail address and chosen password to review your usage at any time.

It's important to end your bike hire correctly. If you hire through the key distributor, the key needs to go back in the key distributor. Only then is your journey ended correctly and another Blue-bike user can use the bike after you.

It's important that the electronic key does not get put into the 'keybox'. If this happens your rental will not be ended correctly. 
The 'keybox' is a seperate box only to be used after hours if you hired a Blue-bike from a 'bike point' emloyee. 

Have you got other questions about your invoice? Let us know and we will get back to you as soon as possible.

It's important to finish your journey correctly. If you hired through the automatic key distributor the key needs to go back in there after returning your bike. Only this way your journey is finished correctly and another user can hire the bike after you. 

The keybox is a separate box only there for leaving the key of a Blue-bike you hired in a cycle point which you return after closing time of the cycle point.

Let us know as soon as possible. You'll need to tell us the number of your Blue-bike, which is written on the back of the Blue-bike.
Sorry, you'll have to pay the cost of a new key, see here.

Firstly, please block your card by logging on to the website with your e-mail adress and your chosen password. There you can block your card and request a new one. 

Fortunately, a stolen Blue-bike is very rare, but should it happen to you, please report it at a police station. Send the official report and your Blue-bike key to: Blue-bike, Postbus 113, 2018 Antwerpen Centraal Station. Please let us know as soon as possible.

You will have to pay a 'deductible' fee, see here.
If you don't send us an official report and/or your Blue-bike key, you'll have to pay the price of a new Blue-bike, see here.