Should your Blue-bike break down, you can count on Ethias for free assistance. If you are more than 1,5 kilometres away from a Blue-bike point, you can use the free Blue-bike assistance from Ethias.
- Call Ethias at 011/28 28 28
- Give this case number: 45.338.256
- Mention your Blue-bike customer number (listed on your Blue-bike card)
- Mention the bike number (on the rear of the bike)
What does this mean?
This insurance covers the Blue-bike in an accident or a mechanical failure, even the cyclist, in Belgium, from the collection point of the Blue-bike:
Assistance for bicycles:
In case of a mechanical defect or damage to the Blue-bike by a traffic accident, Ethias Assistance, after simple telephone call, will organising the towing of the bicycle back to the Blue-bike point.
Assistance for persons:
When towing of the Blue-bike due to a mechanical failure or a traffic accident:
Assistance will be organised and paied by Ethias and also return the cyclist from the place where he is to the Blue-bike point.
If the cyclist, as a result of a traffic accident during a trip with a Blue-bike in Belgium, has suffered injuries requiring hospitalization (justified by a medical certificate):
Ethias Assistance pays for the transport of the insured from the place of the accident to the hospital, and his return home after his release from the hospital.